At Hamza Tech, customer satisfaction is our priority. If you’re not fully satisfied with your purchase, we’re here to help!

✅ Eligibility for Returns

You can return a product within 7 days of receiving your order if:

• The item is damaged, defective, or not as described.

• The product is unused, in original packaging, and in resellable condition.

• You have the receipt or proof of purchase.

🚫 Non-Returnable Items

The following items cannot be returned:

• Used or damaged items not due to our error

• Opened earphones, AirPods, or hygiene-related items

• Gift cards or promotional items

• Custom-ordered or special sale items (unless defective)

🔄 Exchange Policy

If you receive a faulty or wrong item, we’ll happily exchange it for the same or similar product (subject to stock availability). Please contact us within 48 hours of delivery.

💰 Refund Process

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed within 5–7 business days.

• Refunds are issued via the original payment method or store credit (based on your preference).

🚚 Return Shipping

• You are responsible for the cost of return shipping, unless the return is due to our error (wrong or damaged item).

• You can also return the product directly at our store.

📞 Contact for Returns

To initiate a return or refund, please contact our support team:

📞 Phone: 061-8844237
📧 Email: info@hamzatech.co.za